Automatically capture, track and govern an IT organization's responses to all business, technical, and operational issues:

Workflow and approval procedures and processes

Change requests and requirements management

Problems, incidents, and change processes management

Automatic management of approval processes and escalation procedures

Configurable, dynamic forms for entry

Complete activity logging and reporting

Support for IT compliance standards such as ITIL
Automate and streamline the entire software development process:

Logical, business-oriented view of an application's structure

Single click code pomotion

Simultaneous development on same configuration items

Automatic inventory builds and tracking of configuration items from production server

Role-based and/or individual permission definitions

Private development without checking out code

Point-and-click process definition,no scripts needed

Support for IDE integration and version control tools
Package and deistribute code or content files to designated target locations at each stage of the development lifecycle:

Deployment package version tagging/labeling

Complete history of activity logs

Automatic tracking of objects status as they are being distributed

Easy redeploy and rollback